Introduction to Coaching

The Art and Language of Coaching

A Skills-in-English Training Course

Course Overview

How this training workshop will help you:

Course Outline Week 1 Introduction to Coaching Week 2 The Language of Coaching Week 3 Shifting Perspectives Week 4 Power Listening Week 5 Dynamic Inquiry (Asking Powerful Questions) Week 6 Effective Feedback Week 7 Acknowledging and Energizing Week 8 Putting it All Together

1. Introduction to Coaching

What is the goal of coaching?

The goal of coaching is to maximize an organization’s most valuable resource—it’s people. Coaching is an excellent tool to enhance employee growth and performance, and to promote individual responsibility and accountability.

Coaching means different things to different people. It is usually a one-to-one formal activity, conducted on-the-job with a view to understanding an employee's behavior, deciding whether performance can be enhanced and facilitating behavioral change in that person

What are the benefits of coaching?

The benefits of coaching include:

1. Improved performance

2. On-going staff development

3. Enhanced job satisfaction

4. Better interpersonal relations

5. More delegation and empowerment

6. The exposure of creative innovative or even revolutionary ideas

What does the effective coach need to know?

The effective coach knows:

1. What questions to ask and when to ask them

2. How to actively listen and ask insightful questions

3. How to employ techniques to shift behavior towards what is wanted

4. The difference between coaching and feedback

Agreements

Respect each other's ideas, thoughts and opinions

Respect confidentiality (what is discussed in the room, stays in the room)

Agreeing to ‘play fully’ during the course

_________________________________________________

_________________________________________________

What is required of the coach?

Good coaching requires a person to have keen powers of observation, sensible judgment and the ability to take appropriate action.

Characteristics that may describe a coach:

trustworthy

committed

good listener

non-judgmental

open-minded

curious & questioning

supportive

flexible

compassionate

sensible judgment

interested in another person’s success

generous

enthusing

coachable

1. Can you see where you display these qualities in your own life?
2. Are there areas where these qualities are missing?

Three Principles of Coaching

Principle One: Suspend Judgment

Principle Two: Future vs. Past

Principle Three: Action

Write down the principles you believe are fundamental to helping a human being move forward in life.

__________________________________________________

__________________________________________________

__________________________________________________

__________________________________________________
What Coaching is Not

Coaching is not therapy, counseling, consulting, mentoring, or psychology.

Therapy is _______________________________________________________

Mentoring is _____________________________________________________

Consulting is _____________________________________________________

What Coaching Is, in a Nutshell

• Coaching is a dialogue between a coach and a coachee
• Coaching is about examining a situation and working side-by-side to resolve an issue.
• Coaching is about collaborating to create a solution using the coachee’s knowledge and wisdom.
• Coaching is about asking questions, listening, and guiding the person to answers.
• Coaching is action oriented. Coaching is oriented to goal setting and action commitments.
• Coaching focuses on where we are and where we want to be.
• Coaches are always fully supportive of the coachee—they walk side-by-side.
• The coach does not have all the answers. The coach has questions that allow the coachee to find the answer.